Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Nato.ecrater.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.
To make returns, please contact us within 7 days. All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition and be received within 15 days of the date shipped.
To protect our low prices, return shipping will be paid by the buyer and the refund will only include the item price.
Every product you buy from Nato.ecrater.com is backed by our quality guarantee. If you receive a flawed product, we will exchange the item contingent upon inventory status.
We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by Nato.ecrater.com.
Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. This process takes 1-2 business days.